Last updated: [to be completed]
HILO Care (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or contact us.
1. Data Controller
The data controller responsible for processing your personal data is:
HILO Care
Rue Centrale 13
3963 Crans-Montana
Switzerland
Hilo Bubble Zurich – Lessingstrasse 15 (Holistiq)
8002 Zurich, Switzerland
📞 +41 79 814 48 36
📧 info@hilocrans.ch
2. Personal Data We Collect
We may collect and process the following personal data:
Identification data (first name, last name)
Contact details (email address, phone number, postal address)
Information provided through contact forms or gift card request forms
Any message or information you voluntarily submit via our forms
We do not collect sensitive personal data unless explicitly provided by you and necessary to process your request.
3. Purpose of Data Processing
Your personal data is collected and used exclusively for the following purposes:
Responding to contact requests and inquiries
Processing gift card requests and related communication
Managing appointments and service-related requests
Ensuring proper communication with our clients
Complying with legal and administrative obligations
Your data will never be used for marketing or advertising purposes without your explicit consent.
4. Legal Basis for Processing
We process your personal data based on:
Your consent (when submitting a form)
The necessity to respond to your request or provide a service
Legal obligations, where applicable
5. Data Retention
Personal data is retained only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal requirements.
Once no longer required, your data is securely deleted.
6. Data Sharing
Your personal data is treated confidentially and is not sold, rented or shared with third parties, except:
When required by law
When necessary to process your request
With trusted service providers acting on our behalf and bound by confidentiality obligations
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration.
Our website is secured using SSL encryption to ensure safe data transmission.
8. Cookies
This website uses cookies to improve user experience and analyze website traffic.
Cookies are small text files stored on your device. They do not contain personal data and are not used for advertising purposes.
You may disable cookies at any time through your browser settings. By continuing to browse this website, you agree to the use of cookies in accordance with this policy.
9. Your Rights
In accordance with applicable data protection laws, you have the right to:
Access your personal data
Request correction or deletion of your data
Withdraw your consent at any time
Object to the processing of your data
Request data portability, where applicable
To exercise these rights, please contact us at:
📧 info@hilocrans.ch
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be published on this page with an updated revision date.
